Dell Technologies | Self Dispatch How To:

This will help your team dispatch anything without going through 20 questions when calling support. If you go with the PAID, service, we actually pay you for doing the repair.

Go to https://www.dell.com/en-us.

Hover over Sign In in the top right corner and select Create an Account. Complete the fields on the left side of the page (with the same email address as using for TechDirect login) and click the Create Account button. User should be able to use that same password to login at https://tdm.dell.com/portal, or should now receive an email when they try “Forgot Password” from the TechDirect landing page. Note that if they change their password, it will update for BOTH login pages (Dell and TechDirect).

Here’s some instruction (both written & a video demo) for the enrolling into Self-Dispatch part. The first part (creating the account) is already done, so you’ll pick up part of the way through.

Steps for Enrollment.

First, you will register for access to the TechDirect portal. You must use an individual user ID (not a group mailbox), and must use an email domain that corresponds to the company name (not a generic, such as gmail or yahoo)

Go to https://tdm.dell.com/portal/. In the upper right corner, click Sign In, then Create an Account.
Complete all the information requested and Save.
Retrieve & enter your One-Time Verification Code. Agree to Terms of Use.
Your Registration is complete. Click Get Started.

ONLY ONE user - the person selected to be your account's Primary Administrator - should complete the following steps. As you work through the enrollment, additional information is available by hovering over the field titles.

Return to the TechDirect home page and sign in using newly created id
Click Begin in the Company Information box
To create a new account use the Enroll as Company Administrator button
Read through Company Admin details and click the Continue button
Put in the requested information on the Company Information page and click Next [**If** a page comes up with existing Companies to choose from, click the This is not my company. link directly below the list of companies in order to proceed with creating a new/separate account]
Review your entered information and click the Submit button if no changes are needed

You have successfully enrolled your business for a Technical Support account. If you require a Self-Dispatch account to request parts without assistance from Dell TechSupport, select the Go to Dashboard link.

Click the blue Enroll button in the Self-Dispatch module
On the Self-Dispatch Enrollment page:
- For Dispatch Category…you will have all of the same functionality/access in the tool and always be able to request an onsite technician when covered in the service tag’s warranty entitlement with either option (Self-Dispatch or Parts & Reimbursement). The difference between the two options is as follows. Self-Dispatch is the free program. No money changes hands. Parts & Reimbursement indicates that you wish to upgrade the enrollment level in the program. There is a $1500 annual enrollment fee. In return, your organization is eligible to receive labor remittance for the qualifying repairs that your technicians complete. I can provide more details on the Parts & Reimbursement remittance rates if you let me know you’re interested in that option.
- For Customer Type…A Self-maintainer is troubleshooting, diagnosing, and potentially completing repairs on the hardware that belongs to the company registering in the program. Third Party Maintainer is for an account enrolling in the program to provide service to a third party customer.
- Review the Self-Dispatch Terms and Conditions and select the appropriate option.
- Click Submit.

The enrollment has now been submitted for review. If Tier 1 (Self-Dispatch) was requested, the account should be activated upon approval. If Tier 2 (Self-Dispatch with Reimbursement) was selected, there are a couple more steps required. You will receive details on those when the enrollment application is processed.

To add (all types of) users: Any Company Administrator on the account can select Administrator Control Panel from the Utilities tab on the top menu bar. Then, click the Add Technician button under the Technicians tab on the Administrator Control Panel.

To access the training required for Self-Dispatch: Users should click the Go to Self-Dispatch link in the Self-Dispatch gadget in the main body of their user Dashboard. Then, click the Apply button in the Get Self-Dispatch Training box. That will take them to their My Recommended Training page, where they will see the two available courses: Dell Client Foundations and Enterprise Course. Users need to complete whichever course covers they type of system(s) they will be working with. Users may not see the courses immediately upon being added to an account. They may need to allow up to one business day for the courses to show available.

There is an extensive presentation that covers many parts of the portal found in the TechDirect Help Center (https://tdm.dell.com/portal/help-center?lang=en_US). The presentation is found by clicking the “play” button to “Take the Tour” at the top of the Help Center page. Once the presentation is opened, the user can click on the menu in the upper left corner of the page and click around to get to the topic(s) they wish to see. For all things Self-Dispatch, click the blue arrow next to Services, then the blue arrow next to Self-Dispatch. There is a demo for creating a Self-Dispatch request included in the presentation.

Video in how to enroll into TechDirect Self Dispatch program:

https://techdirect.dell.com/Video/tech_direct_sign_up_2.mp4